H Chahal and Sons Ltd
Please take time to read our terms and conditions. This includes important information about your purchase with us. Our policy complies with the Consumer Contracts Regulation 2013.
By purchasing online or offline from H Chahal and Sons Ltd T/A Gift Gadgets UK you are entering into and agreeing to the following contractual agreement, also known as our Terms and Conditions.
These terms and conditions set out by H Chahal and Sons Ltd will apply to all orders for Products which are being sold on Gift Gadgets eBay store. We reserve the right to change the terms and conditions from time to time. By accepting these terms of sale, you also agree to also accept the Terms & Conditions of eBay Payments.
If you do not agree to these terms and conditions, you may not be able to use Gift Gadgets eBay Store.
These terms and conditions regulate the Agreement between “you” the customer and H Chahal and Sons Ltd Company Registered in England and Wales, Company Number 08807260.
1. Order cancellation
Customers have the right to cancel their order after placing it and up to 14 days. Customers must contact us via email to cancel an order and a full refund will be processed or make a cancellation request via eBay directly.
2. Returns policy.
For all returns you will first need to contact us, for UK customers see our contact page.
You have 30 days to return your order under our 30 days return period, which starts on the day you placed the order. All items must be returned unused and in the original packaging as they were in when received by you. Please ensure all security seals and tags are still intact. If good(s) have been used or damaged, then we are unable to accept any return. Any items used cannot be exchanged or refunded.
You will need to provide the following details with your consignment. It will be down to the customer to cover the cost of return postage for unwanted goods. Goods must still be sealed in original packaging unless the items are found to be faulty/damaged upon arrival.
Any item you have accepted is your responsibility to arrange postage back to us until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods. As soon as the item is back with us and has undergone routine checks, we will be able to take your case further and either exchange, repair or refund your item as agreed. Please note, it can take up to 10 days for a return to be processed once we have received your consignment.
3. Refunds
We recommend contacting us directly to solve any issues before opening an eBay return case. If you would like to return within the item 30 days return period, please open eBay returns request.
Please note we only accept returns from the person who brought the items(s). Please note if the item has been used or is damaged then we will not issue a refund, the item will be repaired under the 12 months warranty or replaced if deemed to have a manufacturers fault.
4. Warranty
Our hoverboards come with 1 year manufacturer warranty to cover the any electrical or mechanical faults. Due to the nature of the product, we cannot be held responsible for misuse.
Board, charger, or accessory must be free of any damage and/or seals must be intact or else warranty void, this includes water damage and misuse. In the last 11 months of the warranty the buyer must cover the postage back to us, we will cover it on return (after being repair), so effectively splitting the costs. Please note the warranty is only valid if the product is charged every 30 days to maintain a minimum battery charge level. If upon examination, it is discovered that the battery within the product has not been charged then the overall product warranty will be void as it can cause an effect on other components as well as the battery. Due to the nature of the product, we cannot be held responsible for the misuse of the product or accessories. The warranty does not cover damage due to misuse; theft, aesthetic damages, paint scratches, general wear and tear, damage due to attempt of repairs; or modifying the board, components or charger accessories in any way.
Board, charger, and any accessories must be free of any damage caused by misuse and/or seals must be intact or else warranty is void.
5. What is not covered?
• General wear and tear
• Scratching to the outer casing
• Damage to the hardware, electronics or casing caused by impact.
• Damage to the hardware, electronics or casing caused by dropping the board.
• Any damage caused by collision or accident during use.
6. Damage caused by transit.
Understanding the frustration of receiving a damage item once received, Under the Consumer Rights Act if the goods purchased are found to be damaged upon arrival and is proven not to be the fault of the customer, we will provide either a replacement or refund. Proof of damage must be sent via email.
7. Price
The prices of the Products are quoted on eBay. We take reasonable care to ensure accuracy of the prices. However, if we discover an error in the published price of Product(s) you ordered, we may inform you of this error, management may decide to continue with shipping your order to you, however we may give you the option of either continuing to purchase the product at the correct price or cancelling your order.
Prices for our Products may change from time to time. These changes should not affect any order that we have already confirmed. However, we also reserve the right to cancel any such order where the price change makes the transaction no longer viable.
All prices are quoted in Pound Sterling and include VAT (where applicable) at the applicable current rate. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
If during the order process we are unable to contact you using the contact details you provided, we reserve the right to cancel the order.
8. Safety notice
Using a board and hover kart, like all sports, carries an inherent risk of injury, damage to property or even death. You should always wear a helmet, knee, wrist and elbow pads and any other protective equipment to limit your risk. You should use the product within your abilities. Familiarise yourself to stop (slide), mount and dis-mount and do not board in traffic or other dangerous locations that may increase your risk.
9. Limitation of liability
In no event will Gift Gadgets UK be liable for any direct, indirect, punitive, incidental, special consequential damages, to property, injury, or loss of life, whatsoever arising out of or connected with the misuse of its products.
10. Security
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behaviour of our registered users.
* To perform other such general marketing and promotional focused on our products and activities.
11. Product descriptions
Gift Gadgets and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
12. Delivery
Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer on the date specified by the Seller. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
The date of delivery specified by the Seller is an estimate only. Time for delivery shall not be of the essence of the contract and while every reasonable effort will be made to comply with such date’s compliance is not guaranteed and the Buyer shall have no right to damages or to cancel the order for failure for any cause to meet any delivery date stated.
If the Buyer fails to accept delivery of Goods on the delivery date or within 3 days of notification that they are ready for despatch whether prior to or after the delivery date the Seller reserves the right to invoice the Goods to the Buyer and charge, therefore. In addition, the Buyer shall then pay postage charges as appropriate in the circumstances until the Goods are either despatched to the Buyer or disposed of elsewhere.
13. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
